What should be included in a tenant onboarding process?

Including orientation on property rules, amenities, and maintenance procedures in a tenant onboarding process is essential because it helps new residents understand the community's expectations and resources. This aspect of onboarding ensures that tenants are aware of the guidelines that govern their living space, which can lead to a smoother, more harmonious living environment. By providing comprehensive information about the amenities available, such as laundry facilities, pools, and social areas, tenants can fully utilize what the property has to offer. Additionally, educating tenants on maintenance procedures empowers them to address issues appropriately, knowing who to contact when repairs are needed and how to request maintenance services efficiently. This proactive approach enhances tenant satisfaction and fosters a sense of community within the property.